Corporate Empowerment

Street Smart • Classroom Educated • Boardroom TRAINED
17902 Killington Way
South Bend, IN 46614

Phone: 574-291-4226
Fax: 574-291-3104
Customer Service
  

Course Schedule

Empowered Leadership Seminar
You'll learn that leaders are made not born, how to overcome procrastination, and 70 other skills and areas will be covered.

Starts on Tuesday September 22nd, 2009. Runs Nine weeks and meets for 2 hours on Tuesday mornings.

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Testimonials

Customer Service

"I now have a better understanding of what’s between the lines of customer service."
Ryan Yancy
Zolman Tire

"Tom was helpful in that he asked a lot of questions & let us talk."
Brian Morrow
Zolman Tire

"I felt that Tom was very successful in making me believe that customer service is a HUGE part of my job."
TJ Ford
Zolman Tire

"I think the discussions we shared helped a lot."
Tina Merrill
BKR Studio

"I will be more effective in dealing with hard customers."
Chris Hackelman
Door & Drawers

Customer Service

Across most all industries 70% of customers switch providers because of poor services, while switching for price or quality are 15% (approximately) each. It is proven that good service will retain the customer longer than any other aspect of the business.

  • 96% of unhappy customers never complain about the rude or discourteous treatment they receive. They just find another provider.
  • 90% of customers will tell their story to 9 other people.
  • Do your people concentrate on satisfying their "internal customers" also? Does everyone know who their internal customer is?
  • Is everyone in your company (boardroom to boiler room) focused on customer service?
  • Do your people know what their individual roles are in the customer services process? Are they committed to making a difference?
  • The Quality of Service can determine success or failure of a business.
  • The behavior of every person with whom the customer comes in contact can affect how the customer feels about the whole company.