Course
Schedule
Empowered Leadership Seminar
You'll learn that leaders are made not born, how to overcome procrastination, and 70 other skills and areas will be covered.
Starts on Tuesday September 22nd, 2009. Runs Nine weeks and meets for 2 hours on Tuesday mornings.
Contact
Us
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Testimonials
Customer Service
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Customer Service
Across most all industries 70% of customers switch providers because of
poor services, while switching for price or quality are 15% (approximately)
each. It is proven that good service will retain the customer longer than
any other
aspect of the business.
- 96% of unhappy customers never complain about the rude or discourteous treatment they receive. They just find
another provider.
- 90% of customers will tell their story to 9 other people.
- Do your people concentrate on satisfying their "internal customers" also? Does everyone know who
their internal customer is?
- Is everyone in your company (boardroom to boiler room) focused on customer service?
- Do your people know what their individual roles are in the customer services process? Are they committed to
making a difference?
- The Quality of Service can determine success or failure of a business.
- The behavior of every person with whom the customer comes in contact can affect how the customer feels about
the whole company.
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