Corporate Empowerment

Customer Service

Across most all industries 70% of customers switch providers because of poor services, while switching for price or quality are 15% (approximately) each. It is proven that good service will retain the customer longer than any other aspect of the business.

• 96% of unhappy customers never complain about the rude or discourteous treatment they receive. They just find another provider.
• 90% of customers will tell their story to 9 other people.
• Do your people concentrate on satisfying their "internal customers" also? Does everyone know who their internal customer is?
• Is everyone in your company (boardroom to boiler room) focused on customer service?
• Do your people know what their individual roles are in the customer services process? Are they committed to making a difference?
• The Quality of Service can determine success or failure of a business.
• The behavior of every person with whom the customer comes in contact can affect how the customer feels about the whole company.